Our Commitment
Orchid Premium Care Services Pty Ltd is committed to protecting your privacy, dignity, and safety. All personal information is handled lawfully, fairly, and respectfully in line with the NDIS Practice Standards, NDIS Code of Conduct, the Privacy Act 1988, and the Australian Privacy Principles.
Information We Collect
We collect only the information necessary to deliver safe, high-quality supports and services. You have the right to know what information is collected, access and correct your records, and choose how your information is shared unless disclosure is required by law.
Consent and Information Use
We obtain informed consent before collecting, using, or sharing personal information, including photos, audio, or video recordings. Your information is used only for legitimate service delivery purposes and accessed by authorised staff.
Accessible and Inclusive Communication
To ensure understanding and inclusion, information can be provided in accessible formats such as Easy Read documents, visuals, or interpreters where needed. Staff receive regular training in privacy responsibilities and culturally safe communication.
Storage and Security
All records—whether written, digital, verbal, or visual—are securely stored and managed according to privacy laws and our internal policies to ensure participant information remains protected at all times.
Contact Us
If you have questions or concerns about privacy, please contact:
Phone: +61 0452 603 303
Email: admin@orchidpremiumcare.com.au
Location: Level 6, 56-58 York Street, Sydney NSW 2000, Australia